We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay. Your full card details will never be displayed, only the last 4 digits so that you know which of your cards you are using.
The privacy and security of your personal information is of paramount importance to us. Our website uses state of the art encryption software and a secure server to protect you and the information you provide to us. We are registered under the Data Protection Act 1988 and adhere to all applicable legislation.
All your personal details are kept secure and private and confidential, and we will never disclose any of your details to anyone or any third party who is not authorized to see such details or does not require access to process your order.
Details provided when you process an order may be shared with a credit reference agency in order to verify your order.
Only our Customer Care Team (with your permission) may access your personal data to help you place an order
We insure your goods until the point that the delivery is signed for. We cannot be held responsible for any damage after confirmed receipt of goods.
Please allow 5-7 working days for your Standard US Delivery order to arrive. However, you can track your order via the Track Delivery link provided in your despatch confirmation email. We will update you on any changes in the unlikely event of a disruption to your delivery.
You will receive an email notification when your item is ready for despatch containing your unique tracking number and a link to the courier’s tracking page. Your tracking information will be updated after as your order has been collected from our warehouse and through the delivery process. If you need further assistance with your order please do not hesitate to email our Customer Care Team at firstname.lastname@example.org.
Please email our Customer Care Team at email@example.com should you need any assistance with processing your return. Our opening hours are Monday to Friday 7 am to 8 pm EST and Saturday, 7 am to 6 pm EST.
Address for Returns is:
Attn: Jason Stewart
Choose Your Bliss Candle Company
5320 N Sheridan Rd
Chicago, IL 60640
Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse, and arrange appropriate insurance. Items lost in transit will not be treated as returned.
If you wish to return items outside of the 60 day Returns Policy, please contact our Customer Care Team who can assist you with your request where possible.
You must make sure to provide an appropriate delivery address when you place your order. Should you need to change the delivery address, please contact us immediately.
We are unable to add to an existing order or combine a number of orders. Should you wish to receive all your purchases into one order then please contact our customer care team who will assist where possible. Any such changes may delay the final delivery and could incur additional cost.
If an item is in stock you will be able to add it to your basket. If there is no stock available you will see the 'Out of Stock' sign on the product pages. If you would like to be notified when an item comes back to stock please select the ‘Out of Stock’ button next to the product and follow the instructions to receive an email notification when stock is available.
We aim to have all our parcels despatched on the same day they are placed. If you would like to cancel your order, please send us an email to firstname.lastname@example.org and we will assist you with your request. Please note that it may take longer to cancel your order if it has already been despatched. However, we will process your request as soon as your parcel has been retrieved from our couriers.