FAQ

How can I make a purchase?

To place an order online, simply add the items you wish to order to your Shopping Bag and proceed to Checkout. You can make a payment with your credit/ debit card (Visa, MasterCard, and American Express) or PayPal.

If you need any assistance with your order please contact our Customer Care Team at hello@chooseyourbliss.com.

How can I cancel my order?

We aim to have all our parcels despatched on the same day they are placed. If you would like to cancel your order, please call us as soon as possible on 773.609.2388 (Monday to Friday 7 am to 8 pm EST and Saturday, 7 am to 6 pm EST) and we will assist you with your request. Please note that it may take longer to cancel your order if it has already been despatched. However, we will process your request as soon as your parcel has been retrieved from our couriers.

Is it safe to use my credit card on your website?

The privacy and security of your personal information is of paramount importance to us. Our website uses state of the art encryption software and a secure server to protect you and the information you provide to us. We are registered under the Data Protection Act 1988 and adhere to all applicable legislation.

Is my personal information kept private?

All your personal details are kept secure and private and confidential, and we will never disclose any of your details to anyone or any third party who is not authorized to see such details or does not require access to process your order.

Details provided when you process an order may be shared with a credit reference agency in order to verify your order.

Only our Customer Care Team (with your permission) may access your personal data to help you place an order

How do I track my order?

You will receive an email notification when your item is ready for despatch containing your unique tracking number and a link to the courier’s tracking page. Your tracking information will be updated after as your order has been collected from our warehouse and through the delivery process. If you need further assistance with your order please do not hesitate to contact our Customer Care Team on 773.609.2388 or email us to hello@chooseyourbliss.com. Our opening hours are Monday to Friday 7 am to 8 pm EST and Saturday, 7 am to 6 pm EST.

Are my goods insured?

We insure your goods until the point that the delivery is signed for. We cannot be held responsible for any damage after confirmed receipt of goods.

What payment methods can I use?

We accept Visa, MasterCard, American Express and PayPal. Your full card details will never be displayed, only the last 4 digits so that you know which of your cards you are using. 

How do I return or exchange an item?

Please call our Customer Care Team should you need any assistance with processing your return on 773.609.2388 or email hello@chooseyourbliss.com. Our opening hours are Monday to Friday 7 am to 8 pm EST and Saturday, 7 am to 6 pm EST.

Address for Returns is:
Attn: Jason Stewart
Choose Your Bliss Candle Company
5320 N Sheridan Rd
#502
Chicago, IL 60640

Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse, and arrange appropriate insurance. Items lost in transit will not be treated as returned.

What if I am outside the Returns Policy?

 If you wish to return items outside of the 60 day Returns Policy, please contact our Customer Care Team who can assist you with your request where possible.

How do I know if an item is in stock?

If an item is in stock you will be able to add it to your basket. If there is no stock available you will see the 'Out of Stock' sign on the product pages. If you would like to be notified when an item comes back to stock please select the ‘Out of Stock’ button next to the product and follow the instructions to receive an email notification when stock is available.

Can I amend my delivery address once the order has been despatched?

You must make sure to provide an appropriate delivery address when you place your order. Should you need to change the delivery address, please contact us immediately.

Can I add items to an existing order or combine my orders?

We are unable to add to an existing order or combine a number of orders. Should you wish to receive all your purchases into one order then please contact our customer care team who will assist where possible. Any such changes may delay the final delivery and could incur additional cost.

Where is my order?

Please allow 5-7 working days for your Standard US Delivery order to arrive. However, you can track your order via the Track Delivery link provided in your despatch confirmation email. We will update you on any changes in the unlikely event of a disruption to your delivery.

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