It is our intention to make the delivery and returns processes as simple and easy for you to use as possible, enhancing your experience of using the website, and ensuring that you receive your order safely and promptly; and our team are committed to making this happen for you.
In the event that an item is out of stock we will communicate with you and offer an alternative if one is available, or keep in touch and advise when that product is available once more.
We are committed to providing clear expectations of delivery times and to communicate with you as quickly as possible should we be aware of any difficulties. However, as hard as we may try there may be circumstances outside of our control which mean that quoted delivery dates cannot be maintained, i.e. bad weather, vehicle breakdown, etc. This will not happen often but if it does we will communicate with you; but we cannot accept any liability for any loss or damage, whether direct or indirect, caused by a delayed or failed delivery.
Currently we have the following delivery options:
• Standard Shipping – Monday to Saturday via USPS Priority Mail® within 5-7 working days at $5 flat rate shipping.
• FREE Delivery on all orders over $100.
Please note: Due to shipping regulations we cannot deliver diffusers or room sprays overseas. We apologize for any inconvenience this may cause.
You will be able to track your order via a tracking code generated by the courier and attached to the despatch confirmation email that will be sent to you. The status of your order can also be seen by logging into the Customer Login area of the website if you have set up an account. Sometimes tracking information may not be available, this will usually be due to the time of arrival of the package with the courier and the updating of their systems. Please contact us should you have any questions or concerns.
We will deliver to any address nominated by you – home, work or anywhere convenient for you, including P.O. Box address. Orders will be delivered to the address provided on the order, and a signature is required when they leave a parcel so that a record of all deliveries is maintained. If there is no one in at the nominated address the courier will try and leave with a neighbor and put a card through your door. If that fails the package will be returned to the warehouse and you will be carded to arrange re-delivery or for you to collect.
Choose Your Bliss Candle Company is based in Chicago and is required by law to collect sales tax for deliveries to residents of Illinois ONLY.
We hope and anticipate that you will be delighted with the goods you have purchased from us but with our returns and exchange policy you can feel confident in buying from us, knowing that you can return goods if they are not suitable in any way nor as you has expected.
Should you not be delighted with your purchase or if you need to return them for any reason, you are able to do so within 60 days of receipt. We are happy to offer you an exchange or if you wish a refund, provided that the goods are returned intact and in the same condition as when they were received, un-used, and in their original packaging.
Once goods have been received all appropriate refunds will be applied as quickly as possible to your original method of payment; and within 5 days of goods being received. It can take 3 or 4 days after we have processed a refund payment for it to appear on your credit/debit card statement.
Please ensure that you also enclose your contact details in case we should need to be in touch regarding your return.
Address for Returns is:
Attn: Jason Stewart
Choose Your Bliss Candle Company
5320 N Sheridan Rd
Chicago, IL 60640
For your own security please ensure that you obtain proof of posting or despatch and obtain appropriate insurance cover as we cannot accept responsibility for goods lost or damaged in transit.
Our returns policy does not affect your legal and statutory consumer rights.